Quality Assurance
Quality assurance (QA) is any systematic process of determining whether a product or service meets specified requirements.
QA establishes and maintains set requirements for developing or manufacturing reliable products. A quality assurance system is meant to increase customer confidence and a company's credibility, while also improving work processes and efficiency, and it enables a company to better compete with others.
The ISO (International Organization for Standardization) is a driving force behind QA practices and mapping the processes used to implement QA. QA is often paired with the ISO 9000 international standard. Many companies use ISO 9000 to ensure that their quality assurance system is in place and effective.
The concept of QA as a formalized practice started in the manufacturing industry, and it has since spread to most industries, including software development.
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